Welcome to the terms and conditions page of our website, which includes our Privacy Policy

By using this website and/or placing orders with us you agree to be bound by these terms and conditions.

Please read our terms and conditions carefully prior to placing an order.

Glossary
Us, We, Our. Means Frames by Post Limited trading as Frames & Mirrors 4 U, its employees, agents or duly authorised representatives.
Customer, you. Means any person visiting this site and/or placing an order with us via this site. 
 
We do not store credit card details nor do we share customer data with any third parties
 
Before Placing Your Order
If you have any questions relating to these terms of business please contact our Customer Service Representatives - See Customer Services below.
Please contact us before ordering if you are unsure about any particular product. We want you to be satisfied first time, every time. 

Ordering
By placing an order with us you agree to be bound by these terms and conditions.
Your order is a contract between us and you.
Acceptance and completion of the contract between us will take place at the time the products you have ordered are despatched from our premises.
You have the right to cancel your order subject to the conditions listed under the heading Order Cancellation below.
We will notify you if we are unable to accept your order. This could be as a result of any of the following reasons:
  • The product you ordered is unavailable from stock.
  • We cannot obtain satisfactory authorisation of your payment.
  • The identification of a pricing or product description error.

You do not meet the eligibility to order criteria set out in these Terms and Conditions.If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Order Cancellation
Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than eight working days after the day on which you receive the products. Please inform us in writing of your wish to cancel your order, keeping a copy as proof of your cancellation notice. We will not accept cancellations by phone.
 
Custom Made Products. Please note that your right to return products does NOT apply to goods made to your specification.
Goods must be returned to us if you decide to cancel your order.
Customers are asked to take care of the goods whilst still in their possession and to return the goods with the original packaging. Once the goods are received, a full refund will be issued.
The customer is asked to pay the cost of returning the goods, please write or email our customer services if you would like advice or help with returning an order. The liability of return cost does not apply to substitute goods.

Description of Products
Each product purchased is sold subject to its Product Description.
If you are unsure about specific details or you want more information about a particular product please contact our customer services representatives before ordering.
Although a product may appear on this Website as being in stock at a particular time, this may not always reflect the position at the exact moment you place an order, if a product is out of stock you will be informed.
Although we aim to keep the website as up to date as possible from time to time an item may become unavailable. In such cases we will contact the customer to offer an alternative or give a new supply date if appropriate, the customer will be able to cancel their order if they so wish.

Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery.
By placing an order with us you confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of Transaction
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Eligibility to Purchase from Us
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
  • Register by providing your real name, phone number, e-mail address, payment details and other requested information.
  • Be over 18 years of age.
  • Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
  • Own a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Delivery Times and Receipt of Goods
Goods are normally dispatched within 48 hours of receipt of your order unless otherwise stated. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you.
We will make every effort to send a complete order, however we reserve the right to dispatch part shipments.
The courier companies we use usually deliver between 8am and 6pm, Monday to Friday.
Weekend deliveries can be arranged, but may incur an additional cost, please contact us to arrange.
Postage and packaging only covers the item/items ordered and shipped to the customer once.
When an item can not be delivered, the courier will attempt to leave the item with a neighbour if deemed safe to do so. Should this not be possible the item will be taken to the nearest Post Office or Depot to wait collection or redelivery. The customer is left a card to advise them of where the item has been left and what they need to do.
We will not accept responsibility for parcels that are not collected from local depots or Post Offices. Parcels are normally returned to our warehouse after 14 days, this will incur a cost which we will pass on to the customer.
Please ensure you collect or arrange a re-delivery of your parcel, if it is returned to us you will be liable for the return and the re-delivery costs.
If your order is overdue please contact us so we can confirm the dispatch details.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside of our control.
Our couriers will only delivery to the postal address front door or front of premises, we will not carry items into a property or remove packaging or attempt to assemble or hang items.

Returns
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Please note we are unable to offer a refund on custom made goods unless they are faulty. Please contact us either by phone or email to discuss the best method of returning goods.  
 
Delivery Charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.  
 
Damaged/Faulty Goods
Although we take every care in the packaging and transit of goods to our customers, breakages may occasionally happen. In the unlikely event that your order arrives damaged or faulty please contact our customer services immediately.
Goods will not be accepted for return without prior authorisation from Frames by Post Limited trading as Frames and Mirrors 4 U.
We will either arrange for a collection of the goods and organise a replacement or issue a full refund. 
Given the nature of the products we sell, many of which contain glass, we advise our customers to take extreme care when opening packages to avoid personal injury.  

Privacy Policy

This privacy policy applies to www.framesbypost.com, www.framesandmirrors4u.com and www.framepak.co.uk

Please read this Privacy Policy carefully as the terms may have changed since your last visit to this website. By using this website and/or registering with Frames by Post Ltd, you are accepting and consenting to the practices described in this Privacy Policy.

Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. Frames by Post Ltd will not disclose any of your personal information, including your email address, to any third party without your consent, unless you give us specific consent to act otherwise. Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.

The website may contain links to third parties' websites. Frames by Post Ltd assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

Frames by Post Ltd may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. You should therefore return here regularly to view our most up to date Privacy Policy.

Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside the United Kingdom.

You have the right of access to any personal information processed by us. Frames by Post Ltd are committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Frames by Post Ltd is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Frames by Post Ltd by contacting us.

Information We Collect About You

The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase.

We collect:

· Full name

· Email address

· Address

· Telephone number

· Mobile telephone number (optional)

How we use it:

· To send your orders

· To recommend other products you may like

· To communicate with you on Frames by Post Ltd matters

· To provide you with order and billing history information

Cookies

Frames by Post Ltd uses cookies (a small file that is stored by your browser to recognise you and store your preferences) to help speed up the login process and for security purposes. You may adjust the settings on your browser to refuse cookies but some of the Services may not work if you do so. We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of the Services.

Disabling cookies

You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.

Emails

Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

 What We Use Your Information For

The principal purposes for which we collect and store your personal information are to process your orders and deliver goods, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.

Marketing and business development purposes

Apart from using your personal information to process any orders you may place, if you provide Frames by post Ltd with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please inform us by email, customerservices@framesandmirrors4u.com .

If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so. If you opt out you may continue to receive information for up to 7 days after the date on which you update your account.

In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.

 The ability to edit and cancel your account

You can access your account in the ‘members section’ displayed at the bottom of every page on the site to update and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.

Information sharing and disclosure

Frames by Post Ltd are committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:

· Frames by Post Ltd are required by law to disclose information to third parties.

· The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.

· Frames by Post Ltd buys or sells subsidiaries or business units. In such transactions customer information is one of the transferred assets, but would remain subject to the commitments made in any pre-existing Privacy Policy or equivalent.

Companies and individuals registered in the Frames by Post Ltd Affiliate Program receive aggregate information about customers that they direct to Frames by Post Ltd through links on their website. No personally identifiable information is provided to affiliate members; the information collected from our affiliates is used strictly for the affiliates program and will not be used for general marketing purposes.

Frames by Post Ltd also provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customers.

Linked websites are not under the control of Frames by Post Ltd and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use. As a subscriber you have certain rights under the Data Protection Act 1998. You have the right to be told what personal information we hold about you on our database. Should you wish to exercise that right, or if you have any questions concerning the Frames by Post Ltd privacy policy please write to us at: Frames by Post Ltd, Unit 40 Baddow Park, West Hanningfield Rd. Chelmsford. Essex. CM2 9NJ

Security

Frames by Post Ltd has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.

While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Your Frames by Post Ltd account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Frames by Post Ltd website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Access authorisation is granted to key Frames by Post Ltd staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.

 Contact details

If you have questions or concerns regarding this Privacy Policy, please contact; Privacy Officer Frames by Post Ltd, Unit 40 Baddow Park, West Hanningfield Rd. Chelmsford. Essex. CM2 9NJ

This version last updated 27th September 2010 .

 
 
Customer Services
We are always happy to talk to our customers!
Please contact our customer service representatives if you have questions regarding our products, delivery, terms and conditions, or to cancel an order or report damaged or faulty goods.
By Phone on 08450 533262 Monday to Friday 9am to 5pm
 
In writing to:
 
Customer Services
Frames by Post Limited,
Trading as,
Frames & Mirrors 4 U,
Unit 9-10, Baddow Park
West Hanningfield Road
Chelmsford
ESSEX, CM2 7SY

The registered company address of Frames by Post Ltd is:

Frames by Post Limited,
Trading as,
Frames & Mirrors 4 U,
1 Nelson Street
Southend –On –Sea
Essex
SS1 1EG

Company registration number: 05564614

VAT registration number: 971647979

 

 

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